Please read these Terms and Conditions carefully before registering an account or using any service provided by w138. By accessing the w138 platform, you confirm that you have read, understood, and agree to be bound by these terms.
You must be at least 21 years of age to register and use w138. By creating an account you confirm your age and legal capacity to enter into a binding agreement under the laws applicable to you.
Each individual may hold only one w138 account. Duplicate accounts are subject to immediate suspension and forfeiture of balances. All accounts must be registered in the player's own legal name.
Any attempt to exploit software errors, use automated betting systems, or collude with other players constitutes a breach of these Terms. w138 reserves the right to void bets and close accounts in confirmed cases.
All bonuses at w138 are subject to clearly stated wagering requirements, game contribution rates, and expiry windows. Bonus terms are published in full at the point of offer acceptance and cannot be altered retroactively.
Withdrawals are processed back to the original deposit method where possible. w138 may request KYC documentation before processing withdrawals. Pending wagering requirements on bonus funds must be completed before withdrawal.
These Terms are governed by and construed in accordance with the laws under which w138 holds its international gaming licence. Any dispute shall be subject to the exclusive jurisdiction specified in Section 17 below.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and w138 ("w138", "the Platform", "we", "us", "our") governing your access to and use of the w138 website at https://w138.bio and all associated services including but not limited to live casino, slots, sportsbook, and any other gaming products offered thereon.
By registering an account, making a deposit, or using any feature of the w138 platform, you unconditionally accept these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease using the w138 platform and close your account.
These Terms apply in addition to any specific rules or terms applicable to individual games, promotions, or payment methods available on w138, which shall be read alongside and not in derogation of these Terms.
To register and maintain an account with w138, you must:
Age Verification: w138 takes the 21+ age restriction seriously. All accounts are subject to age verification at registration and at any subsequent point. Where age cannot be verified to w138's satisfaction, the account will be suspended and any balance held pending resolution. Underage gambling is strictly prohibited.
w138 reserves the right to request documentary proof of eligibility at any time. Submission of false information regarding eligibility constitutes a material breach of these Terms and may result in account closure with forfeiture of funds.
Each individual may hold only one active account on the w138 platform. Registration of multiple accounts ("multi-accounting") is strictly prohibited and will result in the suspension of all associated accounts and forfeiture of any balances held therein.
At registration, you are required to provide accurate, current, and complete information including your legal name, date of birth, residential address, email address, and contact number. You undertake to maintain the accuracy of this information throughout the life of your account.
As part of its Know Your Customer ("KYC") obligations, w138 may at any time request supporting documentation including, without limitation:
Failure to provide requested KYC documentation within a reasonable timeframe may result in suspension of deposit, withdrawal, or gameplay functionality. w138 is not liable for any loss or inconvenience arising from a player's failure to complete KYC requirements.
You are solely responsible for maintaining the confidentiality of your w138 account credentials, including your username and password. You must not share your login details with any third party.
w138 strongly recommends enabling two-factor authentication (2FA) on your account. All transactions and gameplay conducted through your account, whether authorised by you or not, are your sole responsibility unless you have notified w138 of a security breach as set out below.
If you suspect that your account credentials have been compromised, you must notify w138 immediately via the 24/7 live chat support. w138 will take reasonable steps to secure the account but accepts no liability for losses incurred prior to receipt of such notification.
Automated login attempts, credential sharing for the purpose of joint betting, and any attempt to access another player's account are strictly prohibited and constitute grounds for immediate account termination.
All deposits to your w138 account must be made from payment methods registered in your own name. w138 accepts deposits via the following methods, subject to availability in your jurisdiction:
The minimum deposit amount and processing times vary by payment method and are displayed at the point of transaction. w138 does not charge deposit fees; however, your payment provider may apply transaction charges independent of w138.
All account balances are denominated in Malaysian Ringgit (MYR). w138 does not apply internal currency conversion charges to MYR transactions. Cryptocurrency deposits (USDT TRC20) are converted to MYR at the prevailing exchange rate at the time of deposit confirmation.
w138 reserves the right to decline or reverse any deposit that it reasonably suspects to be fraudulent, derived from criminal activity, or made in breach of these Terms.
Withdrawal requests are processed in accordance with the following conditions:
w138 aims to process withdrawal requests within the timeframes stated in the platform's banking information section. Processing times may be extended in cases where additional verification is required. w138 accepts no liability for delays caused by third-party payment processors or banking institutions.
w138 reserves the right to withhold withdrawal processing in circumstances where it reasonably suspects fraud, money laundering, bonus abuse, or breach of these Terms, pending investigation.
All bonuses and promotional offers made available by w138 are subject to specific terms including wagering requirements, game contribution rates, maximum bet restrictions, and expiry dates. These specific terms are communicated to you at the time of offer and form part of the agreement governing any accepted bonus.
Unless explicitly stated otherwise:
w138 reserves the right to withdraw, modify, or cancel any bonus or promotion at its sole discretion. Suspected bonus abuse, including but not limited to low-risk staking patterns designed to extract bonus value with minimal risk, may result in void of the bonus and associated winnings.
Each game available on the w138 platform is governed by the specific rules displayed within the game interface. In the event of any conflict between game-specific rules and these Terms, game-specific rules shall prevail with respect to individual game mechanics; these Terms shall prevail with respect to account, payment, and conduct matters.
w138's Random Number Generator (RNG) software is independently certified to ensure fair and unpredictable game outcomes. Live casino games are dealt by human dealers in professionally managed studios and are subject to their respective studio's game rules.
In the event of a technical failure during gameplay — including disconnection, software error, or game interruption — the outcome of any incomplete game round may be voided at w138's discretion. Where a bet has been accepted and the round completed on the server, the server result shall be final regardless of what was displayed on the client.
The following conduct is strictly prohibited on the w138 platform. Any player found to have engaged in prohibited conduct may have their account immediately suspended, balances forfeited, and the matter referred to relevant authorities where appropriate:
All content on the w138 platform — including but not limited to software, game assets, graphics, logos, trademarks, text, and design elements — is the exclusive intellectual property of w138 or its licensors. No content may be reproduced, distributed, modified, or used for commercial purposes without the prior written consent of w138.
Your use of the w138 platform grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial entertainment purposes only.
The collection, use, storage, and processing of your personal data by w138 is governed by the w138 Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also accept the Privacy Policy in full.
w138 processes personal data in accordance with applicable data protection legislation and its licensing obligations. Personal data is not sold to third parties for marketing purposes.
w138 is committed to responsible gaming and provides tools within every player account to support healthy gambling habits. These tools include deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion.
Players experiencing difficulty with gambling are encouraged to make use of self-exclusion tools available within their w138 account settings. During a self-exclusion period, w138 will use reasonable technical measures to prevent access to the account. w138 also recommends that affected players contact independent support organisations available in Malaysia.
For further information, see the w138 Responsible Gaming page.
w138 reserves the right to suspend or permanently close any player account, with or without prior notice, in circumstances including but not limited to:
Where an account is closed due to a player's breach of these Terms, w138 may withhold any outstanding balance pending investigation. Where an account is closed for operational or regulatory reasons unrelated to player breach, any verified balance will be refunded to the player's registered payment method within a reasonable timeframe.
To the fullest extent permitted by applicable law, w138, its officers, directors, employees, and licensors shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the w138 platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or the cost of substitute services.
w138's total aggregate liability to you for any direct damages arising from your use of the platform shall not exceed the total amount deposited by you into your w138 account in the 12-month period preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by w138's negligence, fraud, or any other liability that cannot be excluded by applicable law.
You agree to indemnify, defend, and hold harmless w138 and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your breach of these Terms or your use of the w138 platform in violation of any applicable law or regulation.
w138 reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via the email address associated with their account and/or by means of a prominent notice on the w138 platform prior to the changes taking effect.
Continued use of the w138 platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the platform and request account closure.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which w138 holds its international gaming licence.
In the event of a dispute, you are encouraged to contact w138's customer support in the first instance. w138 will endeavour to resolve disputes through its internal complaints resolution process within 10 business days.
Where a dispute cannot be resolved internally, the matter shall be referred to the relevant dispute resolution body as designated by w138's licensing authority. The decision of such body shall be final and binding on both parties.
For queries relating to these Terms and Conditions, please contact the w138 support team via:
Support is available in English, aligned to Malaysia Time (MYT, UTC+8).
w138 is Malaysia's trusted online casino and sportsbook — live dealer baccarat, blackjack, 2,400+ slots, and EPL / Malaysia Super League sports betting, all in MYR. 21+ only. Play responsibly.
w138 operates under international gaming licensing. Gambling involves risk — never bet more than you can afford to lose. You must be 21 or older. Visit Responsible Gaming for deposit limits and self-exclusion.